Omnichannel customer service software
Evolvy is the best and most complete Omnichannel Customer Service Software on the market.
What is Evolvy's omnichannel customer service software?
Have you ever imagined serving your customers through various tools, while keeping all information centralized and offering a seamless, efficient, and reliable experience?
With Evolvy’s omnichannel customer service software, you can deliver personalized service, unifying dozens of communication channels into a single platform, giving your team a complete view of your customer and what they need.
You can also create chatbots that utilize Google’s artificial intelligence and automate repetitive tasks, making your agents even more productive.
Want more? It’s also possible to integrate dozens of other tools, such as CRMs and ERPs with our Webhook API.
Shall we together transform your company’s customer service?
Our numbers
100% Customized Solutions for Your Business
Market Segments
Customized communication and sales solutions for all market segments.
Company Departments
Where Your Customer Is
Provide personalized service to your customer through their preferred contact method.
How is our omnichannel customer service software going to help your company?
Scale Your
Sales
Optimize Your Processes
Manage your teams in an integrated way, optimize your customer service and sales processes, reducing costs and scaling results.
Serve in a Personalized Manner
Improve your customers’ experience by automating repetitive processes and providing personalized service when necessary.
Monitor Your
Results
Gain access to complete customer service data and indicators, assisting in the creation of new sales and relationship strategies.
Solve Problems
Rely on our virtual assistants to solve problems in a simplified way and with high customer satisfaction.
Our Integrations
With our omnichannel customer service software, you unify all your customer service channels into one place.
Serve your customers using a single WhatsApp number for your entire team, with personalized customer service.
Integrate Facebook Messenger with our customer service platform and chat with your customers directly on our system.
Integrate your company’s Instagram Direct with our tool and chat with your customers directly on our system.
Site
Integrate your website forms and create interactive chats with your customers directly through our platform.
Telegram
Integrate your company’s Telegram for customer service, also being able to create advanced bots.
SMS
Send SMS messages through integration with messaging providers such as Twilio and Bandwidth.
Integrate all your email inboxes with our platform, enabling your agents to provide service.
API
Do you want to integrate a specific tool or CRM? Use our webhook API to carry out the integration.
Our Features
Evolvy is the most comprehensive omnichannel customer service software on the market.
Unlimited Conversations
With Evolvy, your team can have unlimited conversations without any message or support limit.
Mobile Access
Our system is 100% responsive, meaning you and your team can access it from any device.
Quick Messages
Create quick messages and use shortcuts to streamline customer service in a simple and fast manner.
Chatbots
Create chatbots to automate and streamline your customer service, and transfer to your team when necessary.
Scheduling
Schedule specific periods for archived conversations to be reopened and made available to your team.
Departments
Organize your company's customer service according to departments and transfer conversations between users.
Contact Import
Import all your contacts into Evolvy without losing any information.
Media Sending
Send text messages, audio, video, and digital files quickly and easily to your customers.
Assessment of Interactions
Conduct post-conversation customer surveys to gather feedback and create satisfaction indicators.
Contact Tags
Create and use tags on your contacts to organize and prioritize conversations with your customers.
Comprehensive Reports
Create comprehensive reports on customer service, with various indicators to analyze team performance.
Channel Integration
Have all your customer service channels integrated in one place, gaining agility and quality.
Conversation Automation
Add labels, automatically assign conversations to your agents based on departments.
Internal Communication
Automate and streamline internal communication between teams, increasing operational efficiency with Evolvy.
24/7 Availability
Create customer service automations and be available 24/7, every day of the week.
Our plans
Centralize all your company’s customer service with the best cost-effectiveness in the market.
Starter
3 to 10 users-
WhatsApp
-
Facebook Messenger
-
Instagram Direct
-
Website
-
Telegram
-
Email
-
API Webhook
-
Manager Dashboard
-
Android App
-
iOS App
-
Over 30 features
Business
11 to 20 users-
WhatsApp
-
Facebook Messenger
-
Instagram Direct
-
Website
-
Telegram
-
Email
-
API Webhook
-
Manager Dashboard
-
Android App
-
iOS App
-
Over 30 features
Corporate
More than 20 users-
WhatsApp
-
Facebook Messenger
-
Instagram Direct
-
Website
-
Telegram
-
Email
-
API Webhook
-
Manager Dashboard
-
Android App
-
iOS App
-
Over 30 features
Free 7-Day Trial
Try out the best and most comprehensive customer service tool on the market for free!
